Policies
Return & Shipping Policy
Straightforward policies from people you can actually reach.
Returns
If we made a mistake
If there’s an error with your order, like a wrong item, wrong quantity, or damaged product, call us at 408-396-7899 or email info@safradistribution.com, and we’ll make it right with a replacement or exchange, fast.
If you changed your mind
Unopened products purchased within the last 30 days can be returned for full credit, less the cost of return shipping. Give us a call and we’ll arrange it.
Anything else
Experiencing another issue with an order? Phone our main line at 408-396-7899 or email sales@safradistribution.comand we’ll get you sorted.
Delivery & shipping
Local orders are delivered on our own scheduled routes throughout the Bay Area from our Fremont warehouse. For customers outside our delivery area, we ship anywhere in the United States via freight carrier. We ship to U.S. addresses only.
Shipping charges are calculated from the total weight of your order and the destination ZIP code. When you place an order, we’ll provide an estimate based on item availability.
Questions? Safra Distribution · 49049 Milmont Dr, Fremont, CA 94538 · 408-396-7899 · info@safradistribution.com · Mon–Fri 8:00am–3:30pm